Question 1

How can I recover a lost account password?

Accepted Answer

Go to the forgot password page and enter your registered email. You'll receive a reset link within a few minutes. If you don't see it, check your spam folder.

Question 2

I did not receive the verification email.

Accepted Answer

Please check your spam or junk folder first. If it's not there, click the resend button on the verification page. Still nothing? Contact us at support@s4e.io.

Question 3

What types of scans are available?

Accepted Answer

S4E offers five scan modes: Single Scan targets one specific vulnerability or check from 2,500+; Light Scan runs a pre-defined set of high-value checks manually; Full Scan provides comprehensive coverage of all known vulnerabilities, started manually; Continuous Scan (recommended) monitors your assets automatically, 24/7; Crawl Only maps your web surface by crawling and fuzzing URLs.

Question 4

What is a continuous scan and why is it recommended?

Accepted Answer

Continuous scan runs automatically and permanently monitors your assets. It detects newly published vulnerabilities the moment they're added to our system no manual triggering needed. This means you'll always know your real-time exposure without any extra effort.

Question 5

What is an asset?

Accepted Answer

An asset is any IP address, domain, or subdomain you want S4E to monitor and scan. For example: example.com, 192.168.1.1, or app.example.com.

Question 6

What is asset verification and why is it required?

Accepted Answer

Asset verification confirms that you own or are authorized to scan an asset. This protects both you and others it ensures S4E cannot be used to scan assets that don't belong to the requester.

Frequently asked questions.

Account

Scans

Plans & Billing

Assets

API & Advanced

Support

Still have questions?

Frequently asked questions.

Account

How can I recover a lost account password?

Where can I change my notification settings?

I did not receive the verification email.

Scans

What types of scans are available?

What is a continuous scan and why is it recommended?

What is a single scan?

What is a crawl only scan?

How do I start a scan?

Plans & Billing

What can I do on a free account?

How do I upgrade or change my plan?

What happens if I need more than 10 assets?

What payment methods do you accept?

How do I cancel my subscription?

Do you offer discounts for students or non-profits?

Assets

What is an asset?

What types of assets can I add?

What is asset verification and why is it required?

What is a subdomain?

API & Advanced

Does S4E have an API?

Can I scan mobile APIs with S4E?

What is authenticated scanning and how does it work?

Can I integrate S4E scan results into my existing security tools?

Can I use S4E inside a CI/CD pipeline?

Is there an API rate limit?

Support

What support options are available?

How do I open a support ticket for a scan?

Can S4E help me fix the vulnerabilities found?

How do I report a false positive?

Still have questions?