Halo ITSM SQL Injection Scanner

Halo ITSM is a comprehensive IT service management software used by various organizations to streamline their service processes. It provides modules for incident, problem, and change management, enabling users to efficiently track and manage IT services. The software is typically utilized by IT departments within enterprises to enhance productivity and ensure consistent service delivery. Halo ITSM offers a cloud-based solution, making it accessible from anywhere and facilitating remote IT service management. Its rich set of features allows for customization and scalability, catering to the needs of different businesses. Organizations rely on Halo ITSM to meet compliance requirements and to improve overall service quality.

The SQL Injection vulnerability in Halo ITSM allows attackers to manipulate SQL queries executed by the database. This vulnerability is particularly concerning as it can be exploited without requiring authentication, making it easier for attackers to launch their attacks. By inserting or injecting SQL commands, attackers can fetch, modify, or delete database data. This can lead to unauthorized access to sensitive information and may also pave the way for more severe exploits like privilege escalation. Time-based SQL Injection, as noted in this context, exploits time delays to infer data, making it possible to extract data without directly displaying it. Protecting against this vulnerability is crucial to maintaining data integrity and confidentiality.

The vulnerability is found in the API endpoint of Halo ITSM, where unauthenticated SQL queries can be injected. Attackers can manipulate parameters such as "techid" using SQL syntax to introduce delays, allowing the verification of database responses through time measurement. Typical attack vectors involve using the WAITFOR DELAY command to induce a time delay, indicating successful injection. Successful exploitation is indicated by the server's response either stalling or returning specific values as a result of the delay, confirming the vulnerability. This form of exploitation is subtle and requires careful observation of system behavior, highlighting the need for robust security testing methodologies.

If exploited, the SQL Injection vulnerability can lead to data breaches involving sensitive information, affecting user privacy and organizational security. Attackers might gain unauthorized access to user credentials, internal messages, or confidential business data, leading to financial losses and reputational damage. Privilege escalation is another potential threat, enabling attackers to gain higher-level access to system resources. In the worst-case scenario, attackers could gain control over the entire system, leading to service disruptions and an inability to operate critical functions. Prompt identification and mitigation of this vulnerability are essential to prevent these adverse outcomes.

REFERENCES

• https://slcyber.io/assetnote-security-research-center/loose-types-sink-ships-pre-authentication-sql-injection-in-halo-itsm/