Intercom Security Misconfiguration Scanner
This scanner detects the use of Intercom Security Misconfiguration in digital assets. It identifies misconfigurations allowing attackers to impersonate users and access their chat history.
Short Info
Level
Single Scan
Single Scan
Can be used by
Asset Owner
Estimated Time
10 seconds
Time Interval
23 days 18 hours
Scan only one
URL
Toolbox
-
Intercom is widely used in customer service and support environments to facilitate real-time communication between businesses and their users. It is leveraged by businesses of all sizes, predominantly in e-commerce and SaaS platforms, to enhance customer interaction. Intercom is valued for its ability to manage customer communications, organize support queries, and improve user engagement. The software is critical in providing seamless integration with various customer relationship management systems. This application is pivotal for businesses looking to optimize their customer support processes. Its capabilities include chat support, automated replies, and comprehensive analytics to assess user engagement and satisfaction.
The vulnerability detected involves a misconfiguration in the identity verification setup within the Intercom widget. This misconfiguration allows unauthorized users to impersonate legitimate users by exploiting the absence of proper identity checks. Attackers potentially gain access to chat histories, which should be confidential between the user and the support team. This security flaw could lead to unauthorized access and data breaches. It compromises the integrity and confidentiality of user communications, posing a risk to user privacy. Proper configuration is necessary to protect against impersonation and data exposure.
The technical details of this vulnerability involve the absence of identity verification on the Intercom widget, accessible through specific endpoints. Attackers can exploit this misconfiguration by sending crafted requests to these endpoints. The vulnerability allows unauthorized users to manipulate the `app_id` and impersonate other users by injecting email addresses into the API requests. The lack of proper verification mechanisms within these requests makes the system vulnerable to impersonation attempts. This vulnerability points to a critical gap in the widget's security parameter handling, making it susceptible to unauthorized actions by attackers.
If this vulnerability is exploited, it can lead to severe consequences, including unauthorized access to user chats and personal data. Attackers impersonating legitimate users could gain insights into sensitive information shared during chat interactions. This breach could potentially lead to further attacks, such as phishing or social engineering, leveraging the exposed data. Brand reputation could be significantly damaged due to the perceived insecurity of user data. Such misconfigurations jeopardize customer trust and could result in regulatory non-compliance, attracting legal consequences. Businesses could face financial losses due to the resultant data breaches and reputational damage.
REFERENCES
