CVE-2023-1315 Scanner

osTicket is widely used by support teams and customer service departments to streamline ticket management and communication. It's a web-based platform that enables tracking, prioritizing, and managing support requests from users in one place. Many organizations adopt osTicket for its customizable and scalable ticketing solutions. It is especially popular for handling customer queries, IT support, and help desk requests. osTicket offers tools for efficient ticket management, making it suitable for businesses of various sizes.

The Cross-Site Scripting (XSS) vulnerability in osTicket allows attackers to execute arbitrary JavaScript in the context of the victim's browser. This vulnerability is particularly risky because it can be used to steal session cookies, modify page content, or perform unauthorized actions. Attackers could exploit this vulnerability by crafting malicious requests that trigger JavaScript in unsuspecting users' browsers. The vulnerability impacts versions of osTicket prior to 1.16.6.

The XSS vulnerability exists in the "search" functionality of osTicket's interface, specifically in the /scp/ajax.php/tickets/search endpoint. The vulnerable parameters accept user input without proper sanitization, allowing JavaScript injection. This input is reflected back into the application and executed in the context of any authenticated user's browser. Examples of vulnerable parameters include parent_id and pid, which are not adequately validated. Attackers could inject payloads to execute arbitrary JavaScript and gain unauthorized access to sensitive data.

Exploiting this XSS vulnerability could lead to serious security risks for organizations using osTicket. Attackers may steal session cookies, allowing them to impersonate legitimate users and gain unauthorized access. They could also manipulate on-screen content or trick users into performing unintended actions. This can lead to data theft, unauthorized access, and potential damage to organizational reputation if exploited by malicious actors.

With the S4E platform, gain peace of mind with comprehensive, automated security checks like our osTicket vulnerability scanner. Our platform identifies potential risks in your digital infrastructure, helping you protect sensitive information and maintain compliance. Plus, with real-time updates and prioritized vulnerability insights, you can efficiently address threats as they emerge. Join S4E to keep your systems secure, stay informed about new vulnerabilities, and prevent unauthorized access effectively.

References:

• https://huntr.com/bounties/70a7fd8c-7e6f-4a43-9f8c-163b8967b16e
• https://nvd.nist.gov/vuln/detail/CVE-2023-1315