CVE-2023-40753 Scanner

PHPJabbers Ticket Support Script is widely used by various customer support departments to manage ticketing systems efficiently. Its primary purpose is to streamline customer interaction by handling support issues through a seamless ticket submission interface. Used globally, this product optimizes support service operations for small to medium-sized enterprises. By offering features for managing emails, tickets, and notifications, it assists users in maintaining an organized support system. The product’s goal is to enhance customer satisfaction through quick resolution of issues. The script's use is spread across diverse industry verticals, providing support functionalities in varied business contexts.

A Cross-Site Scripting (XSS) vulnerability exists in the PHPJabbers Ticket Support Script. XSS vulnerabilities allow attackers to insert malicious scripts into webpages viewed by other users. The specific vulnerability is attributed to inadequate input validation on the 'message' parameter in 'index.php'. Attackers exploiting this vulnerability can execute scripts within a user's browser session. This can lead to unauthorized actions or compromise user data. Users need to be cautious about performing sessions in shared or less secure environments.

Technical details reveal the vulnerability lies in the handling of user inputs within 'index.php', specifically in the 'message' parameter. This XSS vulnerability involves injecting scripts through crafted HTTP GET requests. The script can be embedded in the message area, bypassing current validation mechanisms. Parameters like 'notification_create' and 'i18n' are central to this exploit. When combined with specific script tags, this vulnerability can trigger script execution in clients' browsers. Properly exploiting this can control or redirect user sessions.

Exploitation of this vulnerability can have severe consequences. An intruder may capture session cookies leading to session hijacking. This can further compromise the integrity of the website, deterring customers. Unauthorized actions or theft of data is a significant risk associated with this vulnerability. Additionally, injecting malicious scripts can manipulate marketing analytics or affect website SEO. The overall user experience on the site can be negatively impacted, resulting in potential loss of trust or business.

REFERENCES

• https://medium.com/@tfortinsec/multiple-vulnerabilities-in-phpjabbers-part-3-40fc3565982f
• https://nvd.nist.gov/vuln/detail/CVE-2023-40753