CVE-2022-24384 Scanner

SmarterTools SmarterTrack is a comprehensive customer service and support software solution that includes ticketing, live chat, and knowledge base functionality. It is widely used by businesses to manage customer interactions and support services efficiently. This platform provides a centralized interface for tracking customer requests, offering support, and maintaining detailed records of customer interactions. SmarterTrack is designed to improve the quality of customer service, streamline support operations, and enhance overall customer satisfaction.

The Cross-Site Scripting (XSS) vulnerability in SmarterTools SmarterTrack version 100.0.8019.14010 allows attackers to inject malicious script into web pages viewed by other users. This flaw can be exploited by crafting malicious URLs that include the XSS payload, which is executed when a user visits the manipulated link. The vulnerability poses a significant security risk, as it can be used for stealing sensitive information, session hijacking, and delivering malicious content to users.

This specific XSS vulnerability is found in the survey view component of the SmarterTrack software, where input validation and output encoding mechanisms are not adequately implemented. Attackers can exploit this by inserting malicious scripts into the URL parameters, which are then rendered and executed in the victim's browser without proper sanitization. This breach allows for the execution of arbitrary JavaScript code in the context of the victim's session, leading to potential security breaches such as data theft and account compromise.

Exploiting this XSS vulnerability could lead to several adverse effects, including theft of cookies, session tokens, or other sensitive information stored in the browser. It could also enable attackers to manipulate web content displayed to the user or redirect victims to malicious sites. In a worst-case scenario, this could lead to account takeovers, dissemination of malware, or phishing attacks aimed at gathering further confidential data from the users or their networks.

By leveraging the cutting-edge scanning solutions provided by S4E, users can detect and mitigate vulnerabilities like the XSS flaw in SmarterTools SmarterTrack. Our platform offers detailed vulnerability assessments, insightful analysis, and actionable remediation guidance. Joining S4E ensures you stay ahead of potential security threats, safeguarding your digital assets and maintaining trust with your customers through robust cybersecurity measures.

References

• https://csirt.divd.nl/CVE-2022-24384
• https://csirt.divd.nl/DIVD-2021-00029